True Service = True Success
Lane Baldwin's decades of success are built on this simple, yet profound, equation. True Service is sales the way it should be, putting the philosophy of servant-leadership to work in every relationship, with customers, employees, vendors, even communities. True Service takes the art of sales to a new realm of unequalled success and fulfillment. Read...

Stop the Monkey Business
Here's a serious warning sign that your company is acting like a bunch of primates. Read...

Mentoring Matters
Ask anyone who gardens and they'll tell you: Digging in the dirt is good for you. It restores you, calms you, and puts you in touch with your senses in a way that is difficult to match. Once the garden is planted, there are many tasks that can be accomplished in a very short amount of time, often in less then ten minutes. That makes gardening a perfect break in your hectic day. Read...

Old Dogs, New Tricks
We've all heard about old dogs and new tricks. In today's business world, old dogs like me must either keep up with technology or be pushed to the side of the road by up and coming pups who not only understand it, but are thriving in the new environment. Read...

Weeding Out Stress
Ask anyone who gardens and they'll tell you: Digging in the dirt is good for you. It restores you, calms you, and puts you in touch with your senses in a way that is difficult to match. Once the garden is planted, there are many tasks that can be accomplished in a very short amount of time, often in less then ten minutes. That makes gardening a perfect break in your hectic day. Read...

Seven Ways to Improve Performance This Week
Before you sign up for a thousand-dollar seminar to improve your performance, take a few minutes to learn seven ways you can improve your performance without spending a dime. Read...

Twelve Assets of an Effective Telecommuter
It's not easy working off-site, or managing off-site workers. One key is in finding the right people for the job, and the proper tracking mechanisms to ensure performance. Read Lane's list of the most important traits to seek in a potential telecommuter. Read...

Fifteen Ways to Improve Your Phone Personality
Lane offers these easy to follow steps to improving your telephone personality. Learn the secrets to making anyone feel comfortable, and to using the telephone to create lasting relationships in a no-face world. Read..

An Introduction to Servant-Leadership
What does it mean to be a servant-leader? How can the concepts of servanthood and leadership be blended to create a management philosophy that allows everyone to excel and find fulfillment? In this short essay, Lane introduces the reader to the philosophy that transforms companies - and lives. Read...

De-stressing at Work
Stress. The ever-present shadow that follows you around the office all day. It accounts for numerous mistakes, lost man-hours, decreased productivity, increased tension and hostility, and a general dislike for work. We won't ever eliminate stress completely, but we can learn new ways to deal with it. Read...

The Importance of Branding
Many business owners think that salesmanship and marketing are enough to succeed in business. Bzzzt! Wrong answer! There's another level to which all businesses should aspire: Creating a brand. Read...

The Most Important Minute
We've all heard the adage "you don't get a second chance to make a first impression." It's never more true than in business. The first time a person interacts with your company, they form an impression. What kind of an impression does your team make? Read...

Outfitting the Home Office
The Home Office market continues to grow, and will probably continue to do so for the next several years. Many of my clients work out of their homes, as do their employees. I serve as a vice president of two companies, run my consulting business, a charity with visions of growth both locally and nationally, and manage my band - all from the office in my home, and via laptop and cellphone when traveling.Read...

Serving Internal Customers
Read, hear or say the word "customer." Immediately we think of a person walking through the door to buy something. But the term may actually be broken down into two distinct segments: external customers (the ones coming through the door) and internal - your teammates. Read...