The Most Important Minute
by Lane Baldwin, ©2003

We've all heard the adage "you don't get a second chance to make a first impression." It's never more true than in business. The first time a person interacts with your company, they form an impression. What kind of an impression does your team make?

You can never get that first minute back, so make it a good one. Put your best face on, and your best foot forward. Give it the best you've got. Here's a list of quick tips to help you get off to a good start:

Smile
It doesn't have to be a broad, Game Show Host smile; it just has to be friendly. People like to do business with friendly people. This even works on the phone, where all you have is your tone of voice to win people over.

Be Courteous
Always be courteous, no matter what. Never base your actions on those of another person. If you can't solve the problem, or the person is very difficult to assist, get help immediately.

Listen
Let people finish what they want to say. It shows respect, and you may get more information. Regardless of the reason for the interaction, information is key to dealing with it, and listening is the only way to get it.

Be Helpful
In virtually every business interaction, chances are the other person needs you. Fill their need. It's that simple. Help them fill their need (and do it nicely) and they'll come back.

Be Honest
This is more than "telling the truth." It's about living up to everything you say. Don't make claims you can't support; don't make commitments you can't keep. Ever. If it turns out you're wrong about something, admit it immediately and apologize.

Say Thank You
Be grateful that there are people who need what you provide. If it weren't for them, you wouldn't have that job. Say thank you, and mean it.

By following these basic rules, most people find that their jobs are more enjoyable, and they get along better, with more people. In addition, people in service jobs (providing a service for coworkers or clients) gain recognition for getting the job done and being easy to work with. Those in sales gain more personal customers and referrals, as well as increase their average sale. Put them to work for you and see what you can accomplish.

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